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Exceeding customer expectations implies retaining pace with customers and delivering brief service and fast very first reply situations (FRT). That may entail building an automated reaction notifying the customer you gained their question and are focusing on their challenge. It could also necessarily mean immediately calling back a customer who left a message on your customer service line.
Needless to say, this kind of seamless customer practical experience doesn’t just magically come about. It takes well-educated agents with the best customer service expertise.
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Arm agents using a unified workspace so they have customer context at their fingertips and don’t ought to toggle concerning various instruments that will help your customers.
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